{"id":2821,"date":"2022-04-18T14:23:07","date_gmt":"2022-04-18T12:23:07","guid":{"rendered":"https:\/\/hellmichviolins.de\/faq\/"},"modified":"2022-11-27T18:29:34","modified_gmt":"2022-11-27T17:29:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/hellmichviolins.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t\t\t\t\t
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Questions?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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faq<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipping<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will my instrument be shipped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your instrument will be safely packed and delivered insured to your doorstep by DHL. As soon as the package is delivered by me personally to the post office, you will receive the tracking number. The shipping costs will be paid by us. Import taxes, customs costs and import licenses are not covered by Hellmichviolins<\/span>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the instrument securely packed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To ensure that your instrument arrives at your home undamaged, we have developed a secure packaging method. Therefore Hellmichviolins<\/span> bears the full risk for the transport to you. Please keep the packaging in case you want to return the instrument. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich courier will be used to send the package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We trust DHL for the shipping.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the shipping take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After the payment is received, the instrument will be shipped to you within 3 business days and takes 2-7<\/span> business days depending on the destination. We will keep you informed about the process and provide you with the tracking number. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do shipping and returns cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A shipping as well as return shipping are free of charge for you and are borne by Hellmichviolins during the 30 days trial period. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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faq<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Trial month<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long can I test an instrument?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We want you to feel completely at ease and to be able to test your new instrument in familiar surroundings, so you can take it home with you for 10 days without incurring any costs. Need more time to be completely sure? No problem. We want you to be 100% satisfied. Upon payment of the purchase price, you will have a 30-day trial period for the instrument, which will begin as soon as the instrument arrives. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't want to keep the instrument?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Option #1:<\/p>\n

You can exchange the instrument for one of equal value, higher quality or lower price and pay the difference or get it back. To do this, return it to us in its original packaging, cleaned with a dry cloth. <\/p>\n

Option #2:<\/p>\n

You return the instrument and get 100% of your money back.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to get my money back in this case?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As soon as the instrument is back with us, we will inform you by e-mail. Then we will immediately initiate the transfer of the money back, depending on the transfer method, the process can take up to 7 days. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the instrument arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The instrument is insured for any shipping damage incurred, return shipping is covered by Hellmichviolins.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the instrument insured during the 30-day trial period?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Also the 30 days during which you can try the instrument are insured by Hellmichviolins. There are exceptions to this: <\/p>\n

Broken strings, damage caused by transportation in the trunk or by motorcycle, damage directly or indirectly caused by explosion, chemicals or radioactivity, loss or damage directly or indirectly caused by war, terrorism or military operations, damage directly or indirectly caused by corrosion, moisture, drought, dust, damage caused by extreme climatic conditions such as extreme temperatures or exposure to light, damage caused by earthquakes and other forces of nature, damage or loss caused by transportation by aircraft, damage intentionally inflicted by you or third parties.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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faq<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Order process<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought an instrument but now I am no longer satisfied<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Not every love lasts forever, so we are happy to offer to take instruments purchased from us in trade and exchange them for a higher quality one. If the instrument is in original condition, 100% of the purchase price of the old instrument, will be applied to the new one. For this you need the original invoice. <\/p>\n

Commission instruments and accessories, as well as instruments from other categories (violin against cello) are excluded.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn what condition should I return an instrument?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is normal to see signs of use on beloved and played stringed instruments, on the bridge, fingerboard, strings and varnish. In case of significant damage (cracks, broken corners or edges, deformation, severe varnish damage) and very unkempt instruments, as well as modifications made by other luthiers (bridge, accessories, etc.), we may have to deduct a part of the instrument price or cannot take it back. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I get my instrument back after a repair?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We will inform you about the progress of the repair and will perform it on time and reliably. During this time, we will gladly provide you with a replacement instrument free of charge. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to sell my instrument, how does it work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sale on consignment is generally possible, but we reserve the right to include only selected string instruments in our online catalog. Criteria for inclusion are, for example, sales opportunities, condition and price. <\/p>\n

If you want to put an instrument on consignment, send us photos and scans of existing certificates, as well as information(e.g.<\/span> damage). If the instrument is suitable for sale through Hellmichviolins<\/span>, the instrument is personally inspected and sound adjustments or repairs are made that meet the workshop’s quality standards and facilitate a flawless sale. <\/p>\n

The fees for this are only charged when the instrument is sold. The conditions for commission sales are 18%. For the presentation on the Internet, advertising and handling of the sale we charge a flat rate of 150 \u20ac. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept all major payment methods (Visa, Mastercard, bank transfer, Paypal). Please note, however, that some may incur fees. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn which currency can I pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept payment in Euro.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Questions?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You have a request or a question about my instruments or offers? I will be happy to answer them personally. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Yours Lisa Hellmich<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Questions? FAQ faq Shipping How will my instrument be shipped? Your instrument will be safely packed and delivered insured to your doorstep by DHL. As soon as the package is delivered by me personally to the post office, you will receive the tracking number. The shipping costs will be paid by us. Import taxes, customs […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2821","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Hellmich Violins<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hellmichviolins.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Hellmich Violins\" \/>\n<meta property=\"og:description\" content=\"Questions? FAQ faq Shipping How will my instrument be shipped? Your instrument will be safely packed and delivered insured to your doorstep by DHL. As soon as the package is delivered by me personally to the post office, you will receive the tracking number. The shipping costs will be paid by us. 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